Frequently Asked Questions
Everything you need to know about our handcrafted wooden toys and playsets.
What materials are used in your wooden toys?
Our toys are crafted from sustainably sourced hardwoods like maple, beechwood, and birch. We use exclusively non-toxic, water-based paints and organic beeswax finishes to ensure they are 100% safe for children.
How do I clean and maintain wooden playsets?
To clean your toys, simply wipe them with a damp cloth and mild soap. Avoid soaking wood in water or using harsh chemicals. For long-term care, you can periodically apply a food-grade mineral oil to maintain the wood's natural luster.
What is your shipping policy for large playsets?
Standard items ship within 3-5 business days. For larger outdoor playsets, we offer specialized freight shipping which includes a scheduled delivery window. Tracking information is provided for all orders once they leave our workshop.
Are your toys safety certified?
Yes, every product we sell undergoes rigorous testing and meets or exceeds ASTM F963 and EN71 safety standards. We prioritize smooth edges and secure construction to prevent any hazards during play.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. If a product arrives damaged or with a manufacturing defect, please contact us immediately for a full replacement at no extra cost.
Do you offer assembly services for complex sets?
All our playsets come with detailed, step-by-step digital and printed instructions. While we do not provide in-house assembly, our designs are engineered for easy home setup with basic tools.