Returns & Exchanges
We want you and your little ones to be completely satisfied with your purchase; if your wooden toys or playsets aren't a perfect fit, we offer a 30-day hassle-free return policy. Items must be in their original packaging and unused condition to qualify for a full refund.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Pack Your Items
Carefully place the toys in their original box with all components and protective inserts to ensure they arrive back at our workshop safely.
Label and Ship
Print the prepaid shipping label provided via email, attach it to your package, and drop it off at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects the returned playset, we will process your refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing